Shipping & Returns

Clothing sewn with handmade tales will be shipped wrapped in sustainable packaging and little expressions of gratitude each time you shop from Jaipur Pink, who is now at your doorstep presenting a whole new experience in slow fashion.

Please note that by purchasing from JaipurPink you as the buyer agree to our shopping terms, conditions, and policies.

Shipping Cost

We ship all across India for free for orders above 2000/- and a nominal fee of INR 99 for orders below it.

Processing Your Order

After placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing your order, it would normally take 7–10 working days to deliver your order, which includes the processing as well as the shipping time. In a few locations, the delivery may take longer depending on the accessibility of your location by our logistics partners. Saturdays, Sundays, and public holidays are not set as business days for standard deliveries. If you need a garment by a particular date, please reach out to our team and inform us in advance. In case you have not received your order within the advised time frame, we request that you raise the concern on the same day you receive the delivery confirmation notification from JaipurPink.

Return Policy

Our products are meticulously handcrafted by the artisans of India. Hence, there is a possibility of a slight variation in colour or designs. The assymetry inherent in handmade products makes them truly unique and beautiful and cannot be seen as a flaw. In terms of colour accuracy, we make every effort to guarantee that the colour of our products is properly displayed on our website. Although we cannot guarantee 100% accuracy owing to the colour variations across monitors. However, if you are not satisfied with the merchandise, we offer a one-time exchange for unused clothing and bucket hats when notified within a week from the date of delivery. No returns are accepted for dupattas, stoles, handmade soaps and products sold in sale.

Write to us at [email protected] to initiate the process of exchange. The product to be exchanged should have the brand tag and be sent in the original packaging in proper condition. In case of assistance for sizing, styling and other queries feel free to reach out to us at +91 8696227582. 

Shipping costs incurred in the return delivery of the product to the company address and during the billing of merchandise below INR 2000 are non-refundable.

Exchange Policy
  • We offer one-time exchange for unused clothing when notified within a week from the date of delivery. Write to us at [email protected] to initiate the process of exchange.
  • The product to be exchanged should have the brand tag and be sent in the original packaging.
  • The value of the exchange order cannot be less than the original order.
  • The delivery of the exchanged item is final and cannot be returned.
  • Exchange and refund will only be made after we have received the returned shipment and the quality check of the product is successful.

No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.
  • After 3 unsuccessful delivery attempts by the courier.
  • Refusal of package by recipient.
  • Products returned in a used or damaged condition.
Tracking the Parcel

You can track your couriers once we send you an email with the tracking details. Cancellation will only be accepted if your order hasn’t been shipped. If you cancel your order before it has shipped, we will refund the entire amount.

Sale Items

Only non-discounted items may be returned. Unfortunately, sale items are final sale and cannot be returned.

International Shipping

-Shipping charges vary as per size and the country where the consignment is to be delivered.

-Once the order is shipped, it takes about 7-10 working days to be delivered to the international address. However the timeline may vary based on the location

-Any Import duty, if applicable, has to be borne by the client.

-For international orders, please write to us at [email protected]

-We do not offer any exchange or return for our products.

Our products are meticulously handcrafted by the artisans of India. Hence, there is a possibility of a slight variation in colour or designs. The asymmetry inherent in handmade products makes them truly unique and beautiful and cannot be seen as a flaw.

JaipurPink

Office Address:

Shop No 4, Teli Para, Bapu Bazaar, Link Road, Jaipur, Rajasthan 302003 M: +91 8696227582

Note: Customers cannot return or exchange an item purchased online at one of our retail locations, and similarly, retail store purchases cannot be returned via our online store.